Customer Service Executive (FMCG) | Up $3,200 + AWS | North
Applications for this role are made on MyCareersFuture, the government job portal. MCI advertises the role there under its employment agency licence. The service is free for job seekers.
- Position level
- Executive
- Experience
- 1 year minimum
- Flexible work
- Staggered Time
- Posted
- 4 Oct 2026 (24 days ago)
- Applications close
- 3 Nov 2026 (6 days left)
About this role
Job Summary
Work Location: Senoko Drive
Basic Salary: $2,800 – $3,200 per month
Working Days: 5.5 days (Alternate Saturday)
Working Hours: Monday–Friday, 8:30 AM – 5:45 PM | Saturday, 8:30 AM – 12:30 PM
Benefits
- 14 days Annual Leave
- AWS + VB
Job Responsibilities
- Handle customer enquiries promptly and professionally through, email and
- Provide accurate information, resolve customer issues and follow up to ensure customer satisfaction.
- Process customer orders accurately and in a timely manner.
- Assist customers with their queries and requests related to orders and services.
- Coordinate closely with Sales, Logistics, Finance and Warehouse teams to ensure smooth order fulfilment.
- Maintain accurate and updated records of customer interactions and transactions.
- Monitor and track order status to ensure timely fulfilment and delivery.
Requirements
- Minimum O Level or equivalent qualification; Diploma or Degree is preferred.
- Minimum 3 years of relevant customer service experience, preferably within the FMCG or food industry.
- Strong interpersonal and communication skills with a customer-centric mindset.
- Proficient in Microsoft Office applications.
- Familiarity with ERP or order management systems will be an advantage.
Sim Hui Shi (Carra)
MCI Consulting Pte Ltd
Skills
- order and logistics management
- Customer Facing Skills
- Office Applications
- Logistics
- Ensuring Customer Satisfaction
- Food Industry
- Order Management System
- Order Processing
- Personal Data Protection
- Order Tracking
- updating customer records
- Formatting Content
- Handle Customer Enquires
- Performance Qualification
What happens after you apply
- 1
Register
Submit your details and CV, or apply for a live role. Registration takes a few minutes and is free of charge.
- 2
Meet your consultant
A consultant who specialises in your field contacts you to discuss your requirements, including pay, location, working hours and career direction.
- 3
Get matched
The consultant puts you forward only for roles that suit your experience and goals, and prepares you for each interview.
Alternatively, you can register your details, and a consultant who specialises in your field will contact you as suitable roles open.