Business process and workforce outsourcing.
MCI Outsourcing staffs and manages business functions on behalf of companies in Singapore.
About MCI Outsourcing.
Clients hand over an operational function, such as a contact centre or a warehouse operation, instead of building a team to run it.
MCI Outsourcing provides the staff, manages them day to day and runs the function to a standard agreed with the client.
The company takes on both core and non-core functions. Its engagements cover business process outsourcing (BPO), recruitment process outsourcing (RPO), logistics process outsourcing (LPO), customer service and call centre operations, and F&B and retail operations.
Because MCI Outsourcing employs the team, the client's own managers do not handle recruitment, rostering or replacements for the function. Staffing levels are adjusted to the client's volumes, so a seasonal peak or a new site does not add permanent headcount.
Services.
Business process outsourcing (BPO)01
Customer support, data entry and back-office work, carried out by MCI Outsourcing staff to the client's own processes.
ExploreRecruitment process outsourcing (RPO)02
The full recruitment process, including sourcing, screening and offers, run by consultants who specialise in the client's sector.
ExploreLogistics process outsourcing (LPO)03
Staff for warehousing and supply chain operations, with shift coverage and compliance managed by MCI Outsourcing.
ExploreFunctions MCI Outsourcing runs.
How an engagement works.
Scope & SLA
MCI Outsourcing maps the function and agrees service levels, coverage and reporting with the client.
Onboarding & transition
The team recruits, trains and onboards staff against the client's existing process.
Go live
The MCI Outsourcing team takes over daily operations and begins reporting against the agreed service levels.
Ongoing optimisation
MCI Outsourcing reviews performance against the service levels and makes adjustments where needed.
Why work with MCI Outsourcing.
Agreed service levels
Service levels are agreed at the outset, and performance is reported against them throughout the engagement.
Continuous coverage
Shift patterns and reserve staff keep the function running through leave, illness and peaks in demand.
One accountable team
A single MCI Outsourcing team is responsible for the staff, the service levels and the reporting.
Track record.
Frequently asked questions.
Which functions can be outsourced to MCI Outsourcing?
MCI Outsourcing runs both core and non-core functions that must operate reliably every day, such as customer service, back-office processing, logistics, F&B and retail operations, and recruitment.
Who employs the team?
MCI Outsourcing is the employer of record. Employment contracts, work passes, payroll and statutory compliance are its responsibility.