F&B and retail operations outsourcing.
MCI Outsourcing recruits service and floor staff, trains them to your standards and rosters them so that every shift is covered, including weekends and public holidays.
Delivered by MCI Outsourcing, part of MCI Group of Companies.
Rostering, training and shift cover.
MCI Outsourcing staffs and manages front-line F&B and retail roles, including service crew, counter and floor staff, kitchen support and stock handling. Staff are recruited against your service standards, trained before they serve customers, and employed by MCI Outsourcing.
In this sector, the main operational difficulty is usually shift coverage rather than recruitment: split shifts, weekends, public holidays, late shifts and absences at short notice. MCI Outsourcing rosters staff against your trading hours and holds cover for absence, which an arrangement based on headcount alone does not provide.
Key benefits
Every shift covered
Staff are rostered against your trading hours, with cover held for absence.
Trained to your standards
Staff are taught your service script, product knowledge and presentation standards before their first shift.
Certified where required
Food hygiene certification is in place before deployment where the role requires it.
Attendance managed
MCI Outsourcing, rather than your store manager, manages absences, conduct and replacements.
How it works
Map the trading week
MCI Outsourcing reviews opening hours, peak periods, shift patterns and the roles each shift requires.
Recruit to your standard
Staff are hired against your service standards and any certification the role requires.
Train before deployment
Staff learn your products, service script and presentation standards before meeting customers.
Roster and cover
Shifts are filled each week, and MCI Outsourcing covers any absence.
Common questions
Who manages the staff day to day?
Your manager sets priorities on the floor. MCI Outsourcing employs the staff and therefore handles attendance, conduct, discipline and replacement cover when an employee does not attend.
Can MCI Outsourcing cover split shifts, weekends and public holidays?
Yes. These shifts are usually the main reason to outsource. They are rostered from your trading hours at the start of the engagement rather than arranged shift by shift.
Do staff hold food hygiene certification?
Where the role requires it, yes. Certification is in place before deployment.
Can staff be trained to the company's own service standards?
Yes. Your service script, product knowledge and presentation standards form the brief against which staff are recruited and trained.
Can MCI Outsourcing staff a new outlet?
Yes. A new outlet needs more staff in its first weeks than in normal operation, and a temporary increase of that kind is easier to contract for than to hire for.